Concerns & Complaints
We believe accountability, consent, and care are essential to restorative practice. This form is for submitting a complaint about a qCJ program, process, staff member, volunteer, or organizational practice. Complaints are distinct from general feedback. While qCJ encourages ongoing feedback and evaluation throughout restorative processes, this form exists for situations where harm, concern, or dissatisfaction requires formal acknowledgment and response.
Accessibility & Consent
- This form is available online and in paper format (available open request).
- Submissions are anonymous by default. You may choose to include your contact information if you would like a response.
- You may have someone else complete this form on your behalf (for example, Victim Support Services or another support person).
Where Your Complaint Goes You can choose who receives your complaint:
- qCJ Manager and Secretary
- President and Treasurer
- All of the above
Complaints are submitted confidentially and triaged to protect privacy.
- What Happens Next
- Complaints are reviewed by the individuals selected within two weeks of receipt.
- A confidential summary (with no identifying details unless you consent) is shared with the Board/Steering at the next scheduled meeting.
- If you provide contact information, you will receive confirmation that your complaint was received, along with acknowledgment of the harm or concern you experienced.
How qCJ Responds qCJ responds to complaints from a place of belief and in alignment with restorative justice principles. We do not investigate or determine the “validity” of a complaint; it is taken at face value. Responses may include (but are not limited to):
- An apology
- Policy or procedure changes
- Training or professional development
- Performance management or discipline
All complaints and responses are handled in accordance with qCJ’s Privacy, Confidentiality, and Records Retention policies.
You can access our fillable PDF form here. Please email the completed form to:
Manager: Siobhan Brown – Siobhan.Brown@qathetCJ.org
Secretary: Ashley Van Zwietering – secretary@qathetCJ.org
President: Theresa Verdial & Irene Peters – president@qathetCJ.org
Treasurer: Peter Harvey – treasurer@qathetCJ.org
Alternatively, if you would like to submit through a confidential online form, it can be accessed here. Note, all online form submissions will be received by the qCJ Manager.